Phoebe Paradise is an independently owned operation run by two womyn.
We are not a fast-fashion store with 24 hour shipping dispatch. Please have patience in regards to e-mail responses - we assure you that we love you and will respond to you asap!
Please direct any questions to email@example.com
Do you do gift cards?
Yep! - you can buy them for yourself or a friend and are redeemable in store and online.
I ordered last night and my order hasn't arrived yet?
We ship once a week through Australia post - generally on Fridays. If you require your order urgently please contact us at firstname.lastname@example.org to see if earlier shipping is possible.
My parcel hasn't turned up
We cannot take responsibility for parcels lost by Australia Post. Once we've sent your beautiful little parcel on it's way, its out of our hands! Please ensure you enter your address correctly - we want you to get your Paradise gear!
What are your return/exchange policies?
A lot of major fashion stores are in the position where they can provide full refunds if a customer has buyers remorse - a good way to keep customers happy!
Due to the small scale of our business, we cannot do this - we rely and adhere to the regulations of the Australian Competition and Consumer Commission consumer guarantees.
FAULTY ITEMS: if your garment is faulty, let us know within 10 DAYS of receiving it to be eligible for it to be repaired, replaced, or refunded.
WRONG SIZE/CHANGE OF MIND: if your garment doesn't fit or you have buyers remorse, let us know within 7 DAYS. If the garment is still in the condition you received it, we can give you an exchange or store credit. You will need to return the garment to us, and include a self addressed return post bag if you need a replacement sent out.
Where are Phoebe Paradise garments manufactured?
We aim to support local artists and manufacturers by having all our stuff made as close to home as possible. At the moment, all of our stuff is made in Australia, with the exception of our tees and totes, which are manufactured by A&S Colour.
- Our wrap skirts, swing dresses, maxi dresses, FBR collab leopard dress, and Ashtray Blouses are made in Slacks Creek, Queensland.
- Our socks are manufactured by a family owned, third generation company in Thomastown, Victoria.
- Our tees and totes are screen printed in Brisbane by No.7 Printhouse and the Print Bar.
- Our Bomber Jackets, DOSA Smoking Jacket, DOSA Pants, are made by hand in Brisbane.